5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the support that property managers want, but too often do not because of a lack of continuing excellent management processes.
Safety guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, then you can see whether they do their tasks by looking at the walls. But when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a system of verification and quality management to make sure that problems connected with the deficiency of doing these tasks do not start to happen.
In this article we will talk five (5) simple steps to improving your safety guard service and achieving everything you imagine as your perfect mobile security London.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and inquire does it look decent.
It is also the security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to display whether the guard is a good fit for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue will tell you a lot on what to expect from that guard and it gives you a chance to request another guard if you think it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his delegated land is not as complete. We predict the orientation to the delegated land”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer educated?
• Just how long does the security firm double bank? (Double banks is the procedure for experiencing a veteran guard working in the same time as the new guard.)
Determine the answer to every one of these questions and be certain they match what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to work in your property.
Guard supervision is among the more important factors of very good security guard support. When security companies deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their job is not important and they start to see themselves as less of a region of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the two methods of distant oversight that prove most successful are:
If your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are on your property. These tracking systems permit the security guard company to track the time and log the activity of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the safety guard company provides a method of making certain each guard is safe and alert. Using guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is happening with your safety while you are not there. Through these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to make sure they know their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident the adviser is not actually a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.